Privacy & GDPR Policy
The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.
Who we are?
Under the GDPR (General Data Protection Regulation) we control any personal information about you electronically using the following lawful basis.
The reason we use this basis
We need your consent you use the information you supply to us. By agreeing to use our website services you give consent for us to use your information in the manners outlined below.
What information do we collect?
During the course of your experience on our website, we may collect personal information for services you use such as, signing up to our mailing list, purchasing form our website, or submitting an enquiry via our contact form.
Sharing your information
We do not ‘share’ your information with third parties,but we do use third parties such as PayPal & Mailchimp to process your personal & sensitive information, the details of which are outlined below.
CRM (Customer Relationship Manager Program)
When submitting an enquiry from our contact form, we collect your name, phone number and email address so we can get back to you. By sending your enquiry, we use your information under the legal bias of consent to reply to your enquiry. Your personal details from this submission are not stored anywhere on our website and are instead emailed. We do not share our business email data with any other third parties, or use it for any other reason.
When purchasing from our website we collect and use personal and sensitive data, including name, address, gender, email address, and credit card information via the checkout process form to process and complete purchases, set up your user account and keep you informed of process updates etc.
Data retention period
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
How do we use personal information?
We use your personal information for the following:
personalisation of content, business information or user experience
account set up and administration
delivering marketing and events communication
internal research and development purposes
providing goods and services
legal obligations (eg prevention of fraud)
meeting internal audit requirements
When do we share personal data?
We treat your personal details with confidentiality and do not share any of your personal information, unless required by law to do so, in which case we will provide any required information in a secure format.
Where do we store and process personal data?
We store encrypted details of purchases which include personal information, but no sensitive information on our website servers in the UK.
How do we secure personal data?
Your personal data is important to us and as such are secured by the following security measures that ensure the following
protect data against accidental loss
prevent unauthorised access, use, destruction or disclosure
ensure business continuity and disaster recovery
restrict access to personal information
conduct privacy impact assessments in accordance with the law and your business policies
Your rights in relation to personal data
We respect the right of your data privacy, and the right to access your personal data. Your rights include
access to personal information
correction and deletion
withdrawal of consent (if processing data on condition of consent)
restriction of processing and objection
You can access the information we hold on by making a request to firstname.lastname@example.org
You also have the right to complain to the ICO – www.ico.org.uk – if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
In certain circumstances your rights may be limited, e.g. if fulfilling your request may expose personal data about another person, or if we’re asked to delete data which we are required to keep by law.
How to contact us?
If you have questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, please contact us initially at email@example.com
Linking to other websites / third party content
We may link to external websites form ours – this does not constitute endorsement unless otherwise stated. We take no responsibility for the content, or information contained within, for any linked website.
What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
Login related cookies
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. Fo more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods: